Do you have a minimum order?

No. There is no dollar minimum to place an order with Blue Supply Company. You can order a single item or a large quantity. Some custom or specialty products may have minimum quantity requirements, which we will confirm with you at the time of quotation.

What is your return policy?

Stock items purchased from Blue Supply Company may be returned within 30 calendar days of the purchase date, as long as they are in resellable condition with original packaging included.

To arrange a return and obtain an RMA (Return Material Authorization) number, reach out to us.

See our full Terms & Conditions for complete return policy details →

Do you offer Distributor Pricing?

Yes. Distributor Pricing is built for B2B distributors and resellers who purchase our detectable products to sell to their own customers. It's not just a discount — it's a full set of tools designed to support your reselling business, including:

• Custom, flexible quotes rather than a fixed price list
• Free sample packs so you can test products before you stock them
• Full technical documentation and optional product training
• Flexible drop-shipping, using your own packing list, a blank one, or your own UPS account
• Net 30 credit terms for qualified accounts
• Easy 30-day returns on stock items

This is the same program covered in full detail on our Resellers Account page. See everything included with a Reseller Account →

Do you offer VIP Pricing?

Yes. VIP Pricing is a discounted price list applied automatically across every item on our site, once your account qualifies. It's our way of rewarding loyal customers — whether you're purchasing in volume, buying a wide range of our products regularly, or both.

Unlike Distributor Pricing, which is built for businesses reselling our products to their own customers, VIP Pricing is for customers using our products directly in their own operation.

Once your account qualifies, VIP pricing shows automatically wherever you shop on our site — no separate price list or codes needed. Learn more about your B2B account →

What shipping methods do you offer?

We offer two shipping methods, depending on your order:

• UPS — available in three service levels: Ground, 2nd Day Air, and Next Day Air.
• LTL (Less-Than-Truckload) — used for larger volume orders that ship via freight carrier.

If you have a specific carrier preference, please let us know when you place your order.

What are your shipping charges?

We charge the exact rate our carriers provide us through our electronic shipping services — we don't add any markup.

In some cases, we're able to secure a better rate after your order is packed. When that happens, we refund you the difference.

When will my order ship?

We ship all stock items within 1–2 business days of receiving your order. You'll receive a shipment notification with tracking details as soon as your order is packed and ready to go.

We put a lot of effort into reducing backorders. In the rare event that one occurs, we'll provide an update on when you can expect the balance of your order.

How do I track my order?

A tracking notification is sent automatically once your order ships.

If you haven't received it, please check your spam folder first. If you still can't find it, reach out with your order number and we'll send your tracking information directly.

Do you ship internationally?

Yes, we do. However, our website isn't currently set up to accept orders placed from outside the country.

Message us with your order details and we'll put together a quote with the appropriate shipping charge. Once you accept the quote, we'll send an electronic invoice for billing before your order ships.

Do you offer drop shipments?

Yes. We can ship directly to your customer on your behalf, with a few ways to handle it:

• Using our own shipping methods, then billing you
• Using your shipping account
• You arrange the freight and provide the labels

We can also blind ship using a blank packing list, or include a packing list you provide with the shipment.

Certificates of Conformity

Certificates of Conformity are included with all Test Piece Orders. A paper copy will be included with the package.

If you didn't receive yours, or would like a PDF copy, please send us an email with this information included and we will send them to you:

• Cert # (printed on your test piece)
• Seed type (e.g. ferrous, non-ferrous, Stainless Steel 316, aluminum)
• Seed size

Product Guides

Coming soon. If there are any product questions or guides you'd like to see, please tell us about it and we'll create it for you.

How do I submit tax exemption information?

Email your resale or tax exemption certificate, and our team will apply it to your account.